Welcome to
Project Customer Love
YOUR PREMIUM HOSPITALITY CLUB
your one-stop destination for exceptional events and unmatched guest love
mission
We are specialized in strengthening your brand through outstanding service experiences. Our team of high performers - consisting of experienced professionals and specialists - ensures that every event and every assignment becomes a benchmark for excellence!
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what to expect?
teams or individual professionals
perfection in the name of your company
independence and initiative
Book exactly what you need - from an expert to a complete team that presents your brand in the best light.
Our specialists work seamlessly and flawlessly on your assignment to delight your guests and strengthen your brand in the long term.
We think ahead, act proactively and take the workload off you in every aspect.
We create magical moments behind the scenes.
why PCL?
expertise and experience
excellence as a standard
seamless collaboration
We know the requirements of the premium segment through years of experience in high-end gastronomy and hospitality.
Our philosophy is to deliver perfection – with passion, precision and an unwavering focus on quality.
​Fast, flexible and reliable – we stand by your side and make your challenges our own.
Our Focus – The Premium Segment
At Project Customer Love, we exclusively work in the premium sector.
We understand the expectations of your guests and effortlessly exceed them.
our offer
At Project Customer Love you will find exactly the support you need – tailored to your specific requirements.
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Project Customer Love is a boutique agency made up of experienced hospitality professionals.
We specialize in testing, curating, and promoting exceptional “Love Places” – unique destinations that stand out through quality, atmosphere, and guest experience.
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Our mission is to enhance, not replace.
We discreetly support hotels, restaurants, and event spaces by optimizing workflows, refining guest experiences, and creating authentic visibility through high-quality content and consulting.
Our services include:
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Tailored content creation (photo, video, storytelling)
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Customer experience consulting and training
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Full-service event agency: emotional design, culinary management, and location scouting
We believe true hospitality is built on sustainable practices, equality, and fair, respectful collaboration at eye level.
Let’s elevate the guest experience – with authenticity, expertise, and style.
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your experts
 Gina Marie Diller |  |  Vroni Zehnter |
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 Sina Kessler |  Tobias Bauer |
"We are more than an agency – we are your partner for excellent hospitality!"
Turning events into Love Stories
their trust - our excellence
As the Sales Manager at the Porsche NOW event, which took place over six months at Oberpollinger, I want to express my appreciation for Gina's outstanding hospitality. She created a welcoming and professional atmosphere from the very beginning, ensuring that all our guests felt valued and comfortable. Gina's attention to detail was impressive, from the fresh catering to her quick responses to inquiries. Her passion for hospitality and professionalism significantly enhanced our presentation of the Porsche brand. I look forward to future events with Gina, confident that her contributions will continue to be invaluable.
